This role requires an individual that can support the program and team with:

·       High Work Standards: work ethic, task completion, consistency, follow-up, accuracy/attention to detail, time management

REPORTING RELATIONSHIP: HUMAN RESOURCES MANAGER

JOB-SPECIFIC QUALIFICATIONS, EDUCATION, EXPERIENCE, AND COMPETENCIES

·       Knowledge of and experience in generally accepted accounting practices and software.

·       Knowledge of and experience in a payroll system. (Payworks etc.)

·       Knowledge of wage withholding orders and garnishments.

·       Working knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint).

·       Knowledge of current applicable legislation, e.g., Manitoba Employment Standards, Employment Insurance, etc.

·       Completion of a two-year diploma/certificate in accounting or financial management, or two years of a CPA program.

·       Optimally, three years’ experience in a payroll/accounting position.

·       Ability to maintain accuracy and thoroughness of financial data.

·       Ability, openness, willingness to learn, receive feedback, and seeks collaborative opportunities.

·       Personal skills: interpersonal and communication skills, influencing, patience and collaboration.

·       High work standards: work ethic, task completion, consistency, follow-up, accuracy/attention to detail, and time management.

·       Personal management skills: accountability, self-management, stress tolerance, adaptability, creativity, initiative, working in a team or independently, and problem-solving.

·       Interpersonal/Communication skills: oral, written, listening skills, influencing collaboration, etc.

·       Satisfactory Child and Adult Abuse Registry check, Criminal Record Check (vulnerable sector search) and a satisfactory Driver’s Abstract and license.

OVERALL RESPONSIBILITY

The IT Technical Support Coordinator is responsible for coordinating the set up and maintenance, installing and configuring software and drivers. The IT Technical Support is also responsible for monitoring and maintaining the network server, Shared Drive documents, and agency computers and other electronic equipment. The IT Technical Support will work cooperatively and collaboratively with other staff, maintaining and fostering a spirit of teamwork and cooperation with the CEO, all agency staff, consumers, collaterals, funders, etc. The incumbent will model professional behavior at all times, maintaining confidentiality, and adhering to agency policies and procedures.

 DUTIES AND RESPONSIBILITIES

·       Adhere to Workplace Health and Safety policies and procedures at all times.

·       Adhere to agency policies and procedures.

·       Setting up hardware and install and configure software and drivers.

·       Maintain and repair technological equipment or peripheral devices.

·       Maintaining and managing current network server and components.

·       Maintaining the shared drive.

·       Manage security options and software in computers and networks to maintain privacy and protection from attacks.

·       Enrolling new users in the network, cell phone database, and Microsoft Office 365.

·       Perform regular upgrades to ensure systems/software remain updated.

·       Troubleshoot system failures or bug and provide solutions to restore functionality

·       Arrange maintenance sessions to maintain, clean, and mend inefficiencies

·       Keep records of technological equipment, records of repairs and fixes.

·       Provide technical support to employees and teach them how to utilize programs correctly/effectively.

·       Review and coordinate approval work orders, equipment requests such as company cell phones, laptops, desktops and other peripheral devices.

·       Communicating with external technical support parties around network and technology needs/reviews/implementation of the organization.

·       Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.

·       Other related duties as assigned.

This role requires an individual that is able to support the program and team with:

• High work standards: Work ethic, task completion, consistency, follow up,

accuracy/attention to detail, time management.

• Personal management skills: Accountability, self-management, stress tolerance,

adaptability/flexibility, creativity, initiative, working in teams or independently, problem

solving.

• Personal development Skills: Ability, openness, willingness to learn, receives feedback and

seeks collaborative opportunities.

• Professional skills: Interpersonal and communication skills, influencing, collaboration and the

ability to establish effective relationships/trust with others, within professional boundaries.

• Mentoring Skills: coaching, patience, influencing and modeling professional behavior.

REPORTING RELATIONSHIP: Administrative Manager or their designate

QUALIFICATIONS & EXPERIENCE

 Education

•       High school diploma or equivalent, with a technical college or university degree preferred,

•       or an acceptable combination of education and relevant experience.

•       CompTIA A+, Network +, Server + Knowledge of computers and relevant software

•       applications.

•       Thorough knowledge of computer systems and IT components

•       Knowledge of internet security and data privacy

Experience

•       Minimum of 2+ years of industry experience

•       Computing skills (intermediate experience in Outlook, Word and Excel) are also essential.

•       Ability to multi- task.

•       Ability to relay information accurately to staff.

Knowledge, Skills & Abilities

•       Excellent Trouble Shooting Skills

•       Thorough knowledge of word-processing, spreadsheet, database, email, internet, programs,

•       specifically, Microsoft Office.

•       Familiar with usual office equipment, especially telephone systems, fax/photocopy

•       machines.

•       Excellent communication, interpersonal and public service skills

·       Excellent interpersonal skills.

•       Excellent listening skills.

•       Understands the bounds of their position, lines of command.

•       Ability to maintain strict confidentiality.

•       Ability to understand situations accurately and appropriately, sound judgment.

•       Able to take direction well, respond well to correction.

•       Highly organized.

•       Attention to detail, thorough and accurate, excellent memory.

•       Willing to take initiative.

•       Problem-solving skills.

•       A willingness to become knowledgeable about the organization.

•       Ability to work in a respectful, team-oriented environment.

•       Ability to work independently in a time-sensitive environment.

•       Must possess sound decision-making skills and multi-task while working in an environment of stress with specific deadlines.

•       Must be punctual and reliable.

•       Mentoring Skills: Coaching, patience, influencing and modelling professional behavior.

•       Leadership Skills: Supervision and team leadership, direction and supervision, coaching and developing performance, positive employee relations, modelling professional behavior, establishing a positive respectful workplace.

•       Management Skills: Planning, organizing and overseeing.

•       Satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check

·       (vulnerable sector search) and a satisfactory Drivers’ abstract and license. 

The Outreach Support Mentor is responsible for providing direct support to the participants of the Outreach or Spectrum Connections program ensuring all program requirements are consistently being met. The Outreach Support Mentor will work alongside the Drop in Coordinator. This includes participating in the ongoing planning, monitoring, and communication of activities of the program participants that are in relation to each participant’s program planning documents. The Outreach Support Mentor is expected to follow the Personnel Policies, including Workplace Health and Safety Policies, the Operational Practices and the goals of Life’s Journey Inc. in completing their duties. The Outreach Support Mentor is also responsible for limited program administration.

This position works collaboratively with other members of the Outreach Team or Spectrum Connections Team including other Outreach Support Mentors, Case Workers, Clinical Case Managers, Assistant Coordinator, Outreach Coordinator and Program Manager. In addition to the Outreach Team or Spectrum Connections Team, the Outreach Support Mentor is also responsible to ensure positive interactions with collaterals associated with the participants being supported.

This role requires an individual that is able to support the program and team with:

• High work standards: work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management.

• Personal management skills: accountability, self-management, stress tolerance, adaptability/flexibility, creativity, initiative, working in teams or independently, problem solving.

• Personal development skills: ability, openness, willingness to learn, receives feedback and seeks collaborative opportunities.

• Professional skills: interpersonal and communication skills, influencing, collaboration and the ability to establish effective relationships/trust with others, within professional boundaries.

• Mentoring skills: coaching, patience, influencing and modeling professional behavior.

REPORTING RELATIONSHIP: PROGRAM MANAGER

QUALIFICATIONS & EXPERIENCE

• Previous Outreach experience Required

• Optimally, two years’ experience in a related role and supporting individuals with disabilities.

• Experience in an outreach setting.

• Satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check (vulnerable sector search) and a satisfactory Drivers’ abstract and License.

• Certification of First Aid Level 1 – Emergency.

• Reliable vehicle

• Possess a 5F Driver’s License

• The ability to attend work regularly as scheduled or requested.

• Demonstrated language, writing, comprehension skills.

• Demonstrate cultural knowledge competence and participate in agency training for development.

• A safe and reliable vehicle and proof of appropriate insurance on vehicle.

CORE COMPETENCIES FOR ALL EMPLOYEES

Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and Decision Making

Life’s Journey strives towards a workforce that has fair representation of the community that we serve.

 REPORTING RELATIONSHIP:    PROGRAM MANAGER

This role requires an individual that is able to support the program and team with:

·   High work standards: Work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management.

·   Personal management skills: Accountability, self-management, stress tolerance, adaptability/flexibility, creativity, initiative, working in teams or independently, problem solving.

·   Personal development Skills: Ability, openness, willingness to learn, receives feedback and seeks collaborative opportunities.

·   Professional skills: Interpersonal and communication skills, influencing, collaboration and the ability to establish effective relationships/trust with others, within professional boundaries.

·   Mentoring Skills: coaching, patience, influencing and modeling professional behaviour.

·   Leadership Skills: supervision and team leadership, direction & supervision, coaching & developing managing performance, positive employee relations, modeling professional behaviour, establishing a positive, respectful workplace.

·   Management Skills: planning, organizing, and overseeing.

·   Physically able to lift up to 35 pounds.

·   Work in a physically demanding face paced environment.

·   Stand for long periods of time.

·   Flexible; able to transition from task to task in a timely manner.

REPORTING RELATIONSHIP:    PROGRAM MANAGER

·        University education in social services or equivalent experience in related roles is an asset.

·        A Bachelors’ Degree in a related field and/or previous experience in related social service roles, demonstrated understanding of FASD/neural-behavioural, intellectual disabilities and issues.

·        Optimally, three years’ experience in a related role, supporting individuals with disabilities, demonstrating empathy and developing practical supportive and effective working relationships.

·        Satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check (vulnerable sector search) and a satisfactory Drivers’ abstract and license.

·        Certification of First Aid Level 1 – Emergency.

·        The ability to attend work regularly as scheduled or requested.

·        Demonstrated language, writing, comprehension skills.

·        Demonstrate cultural knowledge competence and participate in agency training for development.

·        A safe and reliable vehicle and proof of appropriate insurance on vehicle.

·        Crisis management skills.

Knowledge of the following areas is required:

·   FASD

·   Community Living

·   Disability Services

·   Justice

·   EIA & CFS

·   Addictions

The Case Worker is responsible for providing services to the program participants through the following activities: providing direct support to individuals, contributing to the service planning process, completing follow up, and tracking implementation related to the service plan, which includes communication with both the Clinical Case Manager and Support Mentors, contributing to the clear understanding of goals and clarification of questions and concerns related to programming.

As a part of a team Case Workers provide respectful, holistic, supportive assistance to individuals within the program model and agency values, taking positive, strength-based, conflict prevention approach. In cooperation with the Clinical Case Manager, the service team, and others to achieve the above responsibility, the Case Worker provides back up coverage for other staff (e.g. Assistant Coordinators). Other duties included are: maintaining a positive focused relationship with the participant, supporting residential placements (residential programs), identifying programming needs to the Program Coordinator, and providing leadership and guidance to resources internally or externally.

With Clinical Case Managers, Case Workers may prepare, maintain and provide required internal reports, files, and records, submitting such reports as required, which may include overseeing individual participants’ record keeping. The Case Worker also works cooperatively and collaboratively, and liaises effectively with other programs, staff, external agencies, community groups, and businesses.

This role requires an individual that is able to support the program and team with:

·   High work Standards: work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management

·   Personal Management Skills: accountability, self-management, stress tolerance, adaptability/flexibility, creativity, initiative, working in teams or independently, problem solving

·   Personal Development Skills: ability, openness, willingness to learn, receives feedback and seeks collaborative opportunities

·   Professional Skills: interpersonal and communication skills, influencing, collaboration and the ability to establish effective relationships/trust with others, within professional boundaries

·   Mentoring Skills: coaching, patience, influencing and modeling professional behavior.

REPORTING RELATIONSHIP:   COORDINATOR (Rural Connections Brandon)

·        Two years of experience supporting people in the community, in an outreach capacity.

·        Experience supporting people to maintain community housing.

·        Experience supporting youth, youth wellness, and cultural programming

·        Knowledge of Winnipeg community resources and referral processes, including social housing programs, supporting youth, and youth wellness and cultural programming an asset.

·        FASD support role experience

·        Previous experience working closely with individuals with criminal history (Sexual Offences) and who are highly volatile.

·        University education in social services or equivalent experience in related roles is an asset.

·        A Bachelors’ Degree in a related field and/or previous experience in related social service roles, demonstrated understanding of FASD/neural-behavioral, intellectual disabilities and issues.

·        Optimally, three years' experience in a related role and supporting individuals with disabilities, demonstrating empathy and developing practical, supportive and effective working relationships

·        Experience in an outreach setting.

·        Experience with administration skills including proficiency in Microsoft Office Suites.

·        Satisfactory Child and Adult Abuse Registry check, Criminal Record Check (vulnerable sector search) and a satisfactory Driver’s Abstract and license.

·        Certification of First Aid Level 1 – Emergency.

·        The ability to attend work regularly as scheduled or requested.

·        Demonstrated language, writing, comprehension skills.

·        Demonstrate cultural knowledge competence and participate in agency training for development.

·        A safe and reliable vehicle and proof of appropriate insurance on vehicle.

Knowledge of the following areas is required:

·       FASD

·       Community Living

·       Disability Services

·       Justice

·       EIA and CFS

·       Addictions

·        Determinants of Health

·        Harm Reduction